“ At Acquia, we continually strive to serve more customers while helping our valued partners grow their businesses. “ We’re proud to recognise Coherence Digital as a certified Drupal Cloud practice,” said Mark Royko, Director of Practice Development at Acquia. These requirements include a core team of Acquia certified developers, significant hands-on experience delivering Acquia Drupal Cloud products to clients, and a rigorous company review with Acquia partner specialists.Īs a Certified Drupal Cloud Practice, Coherence Digital receives the benefits of a deeper working relationship with Acquia, and heightened visibility as a trusted technical partner. To earn Drupal Cloud Practice Certification, Acquia partners must meet a stringent set of technical criteria. These certifications are awarded to organisations with a proven record of technical achievement, and a commitment to driving transformative business engagements on the Acquia Platform. The Acquia Practice Certification Program rewards partners who demonstrate a mastery of Acquia’s Cloud Platform in three separate areas: Drupal Cloud, Marketing Cloud and DXP. “ Alongside being named EMEA Partner of the Year, this certification shows our commitment to helping our customers achieve their marketing goals, and proves our mastery of Acquia Drupal Cloud technologies.” “ We are extremely proud of becoming a certified Drupal Cloud Practice,” said Julian Tedstone, MD at Coherence Digital. This certification is awarded to partners who demonstrate the highest levels of technical competence across Acquia’s Drupal Cloud technologies. We are pleased to announce that we have earned the special designation of Acquia Certified Drupal Cloud Practice. This allows you to pay only for the resources you need.New credentials awarded to partners meeting Acquia’s highest standard for technical delivery. As a result, we often prevent customers from having to upsize. Furthermore, when resource usage rises, our experts investigate why instead of immediately throwing more hardware at the problem. Our Operations team will scale your resources up to meet predictable and unpredictable traffic spikes for any period of time, and then return resources back to normal levels when traffic subsides. Acquia Cloud also offers automatic nightly and on-demand backups and restores. 'Low' urgency issues, which do not impact business operations in any significant way and have little or no time sensitivity, have a maximum initial response time of one business day.Įnterprise customers achieve high availability by using multiple availability zones in one region with redundant servers serving each layer of the technology stack: extra web servers operating round-robin, including reserve capacity in the second availability zone a fully redundant file system in the second availability zone that is constantly syncing master-master replication for database pairs multiple dedicated Memcache servers and a secondary load balancer in a redundant environment.

'Medium' urgency issues (Customer’s system is operating and the issue’s impact on Customer’s business operations is moderate to low a workaround or alternative is available) have a maximum 4 hour initial response time during business hours. 'High' urgency issues (Customer’s production system is operating but the issue is disrupting Customer’s business operations a workaround is not suitable for sustained operations) have a 2 hour maximum initial response time during business hours. 'Critical' issues where the customer's production system is inoperative, production operations are several impacted, or involving a critical security issue have a 1 hour, 24x7 initial response time.

Response times to tickets are based on the level of urgency. Support Levels: Starter, Basic, Business, Premium, EliteĬustomer may contact Acquia Support Services by submitting tickets or by phone. Acquia provides standard technical support, advisory hours, a technical account manager and enablement services.

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